All Palas jewellery is carefully handmade from the highest quality materials and we are proud to offer a 365 day warranty against any manufacturing defects with a repair or replacement offered free of charge. This warranty does not cover misuse, wear and tear or any mishandling that is not aligned with our care instructions. Please note > for hygiene reasons we do not accept returns or exchanges on earrings.
If for any reason, you are not completely happy with your purchase we are happy to offer you an exchange, online credit or refund. Returns must be sent and received within 14 days of your purchase and item/s must be unworn and in their original condition, tagging and packaging.
Your beautiful handcrafted Palas treasures should be handled with love at all times! All sterling silver, bronze, brass, and copper will tarnish over time but it will happen much faster when it comes into contact with perfume, salty air, skin creams, hairspray, chlorine, sea water, perspiration and acidic skin. Hot and humid conditions can also cause metals to tarnish over time. The amount of tarnishing that occurs is dependent on the skin and care habits of the wearer. We recommend you store your Palas jewellery away from natural light and heat.
Click here to purchase a polishing cloth.
Orders within Australia will be sent via Startrack and if no one is available to receive it your order will be left safely at your doorstep, placed inside your letterbox or it will be taken to your nearest post office. Please note we cannot send orders to PO Boxes.
Leather and water… are not such great friends — we suggest removing your leather bracelets and lariats before showering and swimming. Water causes leather to rot and weaken and can therefore lead to breakages.
Here are a few tips on how to clean and care for your Palas collection >
Step 1 > Buy a polishing cloth online or from a polishing cloths, which have a solution in the fabric that allows your charms to shine even brighter!
We suggest that you polish your charms every 2–3 months as this helps maintain their beautiful state. Please avoid the use of silver dip or paste as they contain harsh chemicals that will damage the metals as well as the protective lacquer our charms are coated in. Please note > rose gold plated chains and bracelets should never be polished as this will remove the plating.
Adhering to the Palas care and handling instructions will help to ensure a long and happy life for your Palas collection!
Gift wrap boxes > $10 each (view here)
Our branded ribbon gift boxes are the perfect way to showcase your heartfelt Palas gift. Your jewellery gift will be placed in a jewellery pouch, nestled in white tissue paper with a polishing cloth (valued at $10), look book and inspirational quote card. We will hand write your personal message on the gift tag and attach it to the gift box. Select multiple gift wrap boxes in the one order for all your friends and family to enjoy.
Every Palas purchase is complemented with a stunning white and gold foil satin jewellery pouch and round swing tag.
Palas Jewellery is stocked in over 400 beautiful lifestyle, fashion and jewellery stores throughout Australia and the rest of the world. Enter your postcode, suburb or city to find your nearest stockist.
We accept PayPal and credit card payments (Visa/Mastercard). Your card details are not disclosed or held in our database at any time. We use the most current Internet security to keep your information secure.
You can also use Terms and Conditions page.
Orders placed before 3pm local South Australian time will be sent that day (ACDT).
Once your order has been submitted, you will be sent an automated email confirming your order details. We will then send you another email to let you know that we have received your order and our fabulous despatch team are working on it. When we have despatched your parcel, you will be sent your tracking number and details on how to keep an eye on its progress!