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Privacy Policy

 

Issued by Palas Emporio Pty Ltd ABN 63 090 749 278 (PEPL) and Palas Jewellery Pty Ltd ABN 36 615 591 412 (PJPL).

Thank you for visting us at palasjewellery.com, this privacy policy governs the manner in which Palas Jewellery Pty Ltd, Palas Emporio Pty Ltd collects, uses, maintains and discloses information collected from users (each, a “user”) of the palasjewellery.com website. This privacy policy applies to the website and all products and service offered by Palas Jewellery.

At PJPL, we are committed to protecting the privacy of our customers and site visitors. Our Palas team members are all customers themselves, of palasjewellery.com and other online stores, so we understand how important it is to keep your information secure and protected.

Ensuring the privacy and security of your personal information is very important to us, the information you provide to us; name, address, telephone number and email will remain as private files on our secure website server and internal systems. We will only use your personal information for the intended purpose, and we will not share or sell this personal information with any other organisations without your consent. Any personal information you provide to us will only be used to provide a service to you, or to improve your site experience. However, as set out in this privacy policy, we may disclose information to our service providers who assist in creating the best PJPL experience for you.

If you have any questions about your information or wish to have any of it deleted, please do not hesitate to contact our friendly team at [email protected]

   

We collect information from you when you register an account on this site, place an order, subscribe to our newsletter, respond to a survey or enter a competition. This information includes: your name, email address, date of birth, delivery and billing addresses, phone number and payment information.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company without your consent, for any reason other than the express purpose of delivering the product or service requested.

We use your personal information to process and deliver your orders, as well as to provide any refunds or credits if you return any items.

We use your email address to send you updates about any orders you’ve placed, and we will only send you newsletters and promotional material if you give us permission by signing up to our mailing list. You can unsubscribe from our promotional emails at any time, by using the ‘unsubscribe’ link at the bottom of all emails or by contacting our team at [email protected]

In addition to using your information to process, deliver and inform you about your purchases, we may also use it to personalise and improve your experience on this site or to keep you up to date with our newest range releases and promotions by showing you PJPL advertisements as you browse the web.

Your contact history, via email, telephone or LiveChat, may be used to provide you with the best customer service and to improve your PJPL experience.

Your purchase history and any items you have saved or viewed on this site may be used to gauge your product preferences, so we can deliver you the most relevant information and updates. Information provided in response to surveys, competitions or promotions will be used to fulfil the conditions of the offer or to improve your experience on PJPL.

Your personal information will only be shared with trusted third parties who assist us in delivering a service to you, conducting our business or operating our website.

These may be companies that provide services to get your orders to you, such as payment service providers and delivery companies, as well as professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run this site. We will only provide your information to companies that have agreed to strict confidentiality.

We may provide other parties with aggregated data that is anonymous and non-personally identifiable for marketing, analytics or other purposes. In addition to this, we may release your information when appropriate in order to comply with the law or to protect the rights, property or safety of others.

We use online advertising to keep you aware of what is happening on this site and to help you see and find our products. We target PJPL banners and advertisements to you when you are on other websites and apps. This is done using a variety of digital marketing networks and ad exchanges, plus a range of technologies like pixels, ad tags, cookies, mobile identifiers, and services offered by some sites and social networks (such as Facebook). The banners and advertisements you see will be based on information we have about you, your PJPL browsing history or your interactions with previous PJPL advertisements.

We will hold on to your account information for as long as you have a PJPL online account or as long as it is needed to provide our services to you. Outside of these circumstances, we may continue to hold your information if it is reasonably necessary to meet legal requirements, resolve payment disputes, prevent fraud or enforce our terms and conditions.

We do keep non-personally identifiable information, such as that gathered using cookies, for analytics purposes. You can disable cookies via your browser settings. You do have rights regarding your personal information; to be informed about how your personal information is being used, to request and receive access to the personal information we have about you, to request the correction of any incorrect or inaccurate information we have about you. You can also request that we stop collecting or processing your data, and/or that we delete it and you can opt out of receiving marketing emails by using the ‘unsubscribe’ feature or by contacting [email protected]

If you wish to exercise any of these rights, to delete your account, or you have any questions or complaints, please do not hesitate to contact us at [email protected]

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into the database of our payment service provider. It is only accessible to those authorised with special access rights. Those with access to this information are required to keep the information confidential.

We welcome you to also visit our Terms and Conditions page here, which establishes the use, disclaimers, and limitations of liability governing the use of our website.

Any changes to the Privacy Policy will be updated on this page. Major changes will be communicated, either by on site messaging or via email, so that you may review them before you continue using this site.

   
CONTACT US

If you have any questions about these terms and conditions, the practices of this site, or your dealings with this site, please contact us at:

Palas Jewellery Head Office
28 Tomsey Court
Adelaide SA 5000
Australia
T. +618 8232 7244
F. +618 8232 0599
E. [email protected]

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