Frequently Asked Questions

We are here to help! Please click on the following links for more information.

DELIVERY
We offer various delivery within Australia, New Zealand the the rest of the world, please click here to read more.

RETURNS & EXCHANGES
All Palas jewellery is carefully handmade from the highest quality materials and we are proud to offer a 365 day warranty against any manufacturing defects with a repair or replacement offered free of charge. Please click here for more information about our returns policy.

GIFT WRAP
Our 100% recycled branded gift boxes are the perfect way to showcase your heartfelt Palas gift. Your jewellery gift will be placed in a Palas cotton jewellery pouch. We will hand write your personal message on the gift card and attach it to the gift box with a beautiful natural cotton ribbon for only $3 – click here to view.

CONTACT US
Please feel free to email us directly love@palas.com.au. We will typically reply within 2-3 hours during business hours or you are welcome to call 08 8232 7244 between 9 - 5pm ACST Monday to Friday and we'll be more than happy to help! :)