All Palas jewellery is carefully handmade from the highest quality materials and we are proud to offer a 365 day warranty against any manufacturing defects with a replacement offered free of charge. This warranty does not cover misuse, wear and tear or any mishandling that is not aligned with our care instructions.
Returns must be sent and received within 14 days of your purchase and item/s must be unworn and in their original condition, tagging and packaging. No returns or exchanges on sale items. We are unable to accept earrings and face mask returns for hygiene reasons.
All you need to do is lodge the return request and take your item (you can re-use the satchel) to Australia Post to scan the code, attach the label and send it to us. If you do not have the original box or satchel we recommend using a padded mailer to protect your returned item/s otherwise they may become damaged in transit and that is not the responsibility of Palas.
Any returns lost in transit are the responsibility of the customer and will not be refunded or replaced unless received by Palas.