Returns Policy

All Palas jewellery is carefully handmade from the highest quality materials and we are proud to offer a 365 day warranty against any manufacturing defects with a replacement offered free of charge. This warranty does not cover misuse, wear and tear or any mishandling that is not aligned with our care instructions.
 

Returns must be sent and received within 14 days of your purchase and item/s must be unworn and in their original condition, tagging and packaging. No returns or exchanges on sale items. We are unable to accept earrings and face mask returns for hygiene reasons.

All you need to do is lodge the return request and take your item (you can re-use the satchel) to Australia Post to scan the code, attach the label and send it to us. If you do not have the original box or satchel we recommend using a padded mailer to protect your returned item/s otherwise they may become damaged in transit and that is not the responsibility of Palas.
 
Any returns lost in transit are the responsibility of the customer and will not be refunded or replaced unless received by Palas.

 



Please note: You will need your order number to begin your return. Return costs are to be paid by the customer.


EXCHANGES

We do not accept exchanges through our online store. To avoid disappointment, we recommend placing a new order within 14 days of the original order date for the item you would like to purchase and returning the existing jewellery for a full refund within 14 days to our returns department using the online returns portal. A full refund will be provided back to your original form of payment providing all original tags are attached and it is in original saleable condition.

REFUNDS

Only Palas Jewellery purchased from our online store (palasjewellery.com) can be returned for a refund and excludes the delivery fee. The refund will be applied to the original method of payment > Visa, Mastercard Paypal or Afterpay. A confirmation will be emailed to you when this is processed. Please complete our online returns form via our returns portal and post back the item/s.

Please note: Refunds are only applicable for returns received within 14 days of your purchase and item/s must be unworn and in their original condition, tagging and packaging. No refunds on sale items or faulty items. If your item is deemed to have a manufacturing fault you will be sent a new replacement item freight free.

365 DAY WARRANTY

Our jewellery is handcrafted from the highest quality solid sterling silver 925, solid brass and bronze. These metals will not discolour on their own, however when they are exposed to different elements these can cause the metals to oxidise. Our necklaces and bracelets are made from solid sterling silver 925, brass, stainless steel and genuine leather. Our gold plated chain necklaces are .25 microns on sterling silver 925 and made in Italy.

This warranty does not cover misuse, wear and tear or any mishandling that is not aligned with our care instructions.

If you believe that you have a manufacturing fault, please email returns@palas.com.au and she will advise how to complete your return for assessment via the returns portal. We require these to be sent back to head office in order to assess whether there is a manufacturing fault and to notify our supplier of the fault.

Please note: We DO NOT offer refunds for faulty items. If you have purchased a SALE item that is deemed faulty and we no longer have the stock to send you out a new replacement an online giftcard will be issued for the value of the faulty sale item.


Returns Department
Imogen Heaney
returns@palas.com.au

For all return queries, please contact Imogen and she will be happy to help!