We do not accept exchanges through our online store. To avoid disappointment, we recommend placing a new order within 14 days of the original order date for the item you would like to purchase and returning the existing jewellery for a full refund within 14 days to our returns department using the online returns portal. A full refund will be provided back to your original form of payment providing all original tags are attached and it is in original saleable condition.

Only Palas Jewellery purchased from our online store (palasjewellery.com) can be returned for a refund and excludes the delivery fee. The refund will be applied to the original method of payment > Visa, Mastercard Paypal or Afterpay. A confirmation will be emailed to you when this is processed. Please complete our online returns form via our returns portal and post back the item/s.

Please note: Refunds are only applicable for returns received within 14 days of your purchase and item/s must be unworn and in their original condition, tagging and packaging. No refunds on sale items or faulty items. If your item is deemed to have a manufacturing fault you will be sent a new replacement item freight free.

We are proud to offer a lifetime warranty on all designs. Our jewellery is handcrafted from the highest quality solid sterling silver 925, solid brass and bronze. These metals will not discolour on their own, however when they are exposed to different elements these can cause the metals to oxidise. Our necklaces and bracelets are made from solid sterling silver 925, brass, stainless steel and genuine leather. Our gold plated chain necklaces are .25 microns on sterling silver 925 and made in Italy.

This warranty does not cover misuse, wear and tear or any mishandling that is not aligned with our care instructions.

If you believe that you have a manufacturing fault, please email returns@palas.com.au and she will advise how to complete your return for assessment via the returns portal. We require these to be sent back to head office in order to assess whether there is a manufacturing fault and to notify our supplier of the fault.

Please note: We DO NOT offer refunds for faulty items. If you have purchased a SALE item that is deemed faulty and we no longer have the stock to send you out a new replacement an online giftcard will be issued for the value of the faulty sale item.