Please feel free to email us directly love@palas.com.au. We will typically reply within 2-3 hours during business hours or you are welcome to call 08 8232 7244 between 9 - 5pm ACST Monday to Friday and we'll be more than happy to help! :)
Pre-Order Custom Tiny Love Letter Necklace
Uniquely Yours, Made with Love by our Expert Artisans
Customise with up to six delicate letters
As each piece is handcrafted necklaces are available for pre-order only.
- Please place your order before the 29th of November to receive in time for Christmas
- solid brass letters
- 18k gold plated chain
- chain length: 40cm with 3cm extension chain (total length 43cm)
- letter size approx 5mm (slight variations dependant on letter variant)
*due to the handcrafted nature of these pieces, stock of each letter is limited in order to guarantee a delivery window. If allocations are exhausted prior to the advertised end of the pre-order period, orders will be closed. Future production runs will be possible with a revised delivery date. Palas Jewellery has the right to refuse orders which contain offensive language. Due to the customised nature of the product, all orders are final and cannot be returned or exchanged unless a manufacturing fault has been established.
Standard Delivery
$9.95 (2–3 days)
Express Delivery
$14.95 (next business day – metro areas)
FREE Express Delivery
On orders over $99
Please note: Street addresses only, we cannot send to PO Boxes.
Refunds
Palas Jewellery purchased from our online store (palasjewellery.com) can be returned for a refund and excludes the delivery fee. The refund will be applied to the original method of payment > Visa, Mastercard Paypal or Afterpay. A confirmation will be emailed to you when this is processed. Please complete our online returns form via our returns portal and post back the item/s.
Refunds are only applicable for returns received within 14 days of your purchase and item/s must be unworn and in their original condition, tagging and packaging.
Please note sale items are final sale, and not eligible for return or refund unless a manufacturing issue is identified.
Exchanges
We do not accept exchanges through our online store. To avoid disappointment, we recommend placing a new order within 14 days of the original order date for the item you would like to purchase and returning the existing jewellery for a full refund within 14 days to our returns department using the online returns portal. A full refund will be provided back to your original form of payment providing all original tags are attached and it is in original saleable condition.
You can find our most frequently asked questions HERE. If there is something else you need and cannot find it on this page, please contact us directly atlove@palas.com.auas we would love to hear from you.
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As Seen On
@stephclairesmith
Steph wears her custom "Harvey" tiny love letter necklace.
Gift Wrap
Gifts with meaning
Our 100% recycled branded gift boxes are the perfect way to showcase your heartfelt Palas gift. Your jewellery gift will be placed in a Palas cotton jewellery pouch. We will hand write your personal message on the gift card and attach it to the gift box with a beautiful natural cotton ribbon for only $5.